Frequently Asked Questions
Everything you need to know about shopping with Annies & Gretchens Hallmark
What are your standard shipping times?
We typically process and ship orders within 1-2 business days. Depending on your location, standard shipping usually takes 3-7 business days to arrive via USPS or UPS.
What is your return policy for Keepsake Ornaments?
We accept returns on unopened and unused Hallmark Keepsake Ornaments within 30 days of purchase. Items must be in their original packaging with all tags attached to qualify for a full refund.
Can I earn Crown Rewards points on my online purchase?
Yes! Simply enter your Hallmark Crown Rewards number at checkout to earn points on all eligible purchases just as you would in our physical store locations.
Do you offer gift wrapping services?
We take pride in our presentation! You can select our premium gift wrapping option during checkout, which includes high-quality Hallmark wrap and a personalized message card.
What should I do if my order arrives damaged?
We strive for perfection, but if an item arrives damaged, please contact our customer service team within 48 hours of delivery with photos of the damage so we can arrange a replacement or refund.
Can I pick up my online order at a physical store location?
Yes, we offer a convenient 'Buy Online, Pick Up In-Store' option for both our Annies and Gretchens Hallmark locations. Simply select your preferred store during the checkout process.